Customer Service jobs

Indira Gandhi Memorial Hospital / Operational Service Department, Customer Service and Public Relations Division, Customer Service Section, Front Office Unit / Malé

1. Providing information and assistance to persons seeking hospital services regarding hospital services and related matters.
2. Providing information to people who call seeking information about the services provided by the hospital.
3. Assisting persons seeking hospital services and resolving problems they encounter.
4. Coordinating and managing doctors' appointment schedules.
5. Making administrative decisions and processing discharges for those admitted.
6. Answering the hospital hotline and emergency hotline.
7. Observing whether patients waiting while doctors are seeing other patients have any problems, and if there is no one in the doctor's room, providing that information to people waiting in the queue and managing those matters.
8. Issuing memos / reports for collecting payment for services provided by the hospital.
9. Every day, taking the revenue sheet of memos prepared by the employee, and after the sheet is filled, taking the sheet and telephoning it to the Finance Department and handing it over.
10. Entering clinical department duty rotas and performing administrative work that needs to be done.
11. Responding to and resolving complaints raised regarding services provided by the hospital.
12. Providing assistance to persons seeking hospital services and resolving problems encountered in seeking services.
13. After observing how persons seeking services view matters relating to services, informing the relevant units / departments.
14. Hospital services are of good quality and providing services in a way that those seeking services observe and are satisfied.

Conditions for the post:

A Diploma at Level 5 of the National Qualification Framework in a field related to the position or a Level 6 / Advanced Diploma / Associate Degree qualification from the Maldives.

Educational qualifications of the post:

1. Accounting
2. Accounting and Finance
3. Administration
4. Auditing
5. Business
6. Business Administration
7. Business Management
8. Commerce
9. Finance
10. Financial Management
11. Financial Planning
12. Human Resource Management
13. Internal Auditing
14. Islamic Banking and Finance
15. Islamic Finance
16. Management
17. Nursing
18. Public Administration
19. Public Administration and Management
20. Public Finance
21. Public Management

Preferred discipline of the post:

-

Core discipline of the post:

-

Scope of work of the post:

Work related to administrative management and administration, human resources, finance and related technical work, and study and administrative work.

(NOTE: If the applicant holds a qualification related to a core discipline or preferred discipline, such applicant shall be awarded points allocated to the core /preferred discipline in the criteria.)

1. Complete civil service employment application form (this form can be obtained from the Civil Service Commission website https://www.csc.gov.mv/Policy/Index/51 and from Indira Gandhi Memorial Hospital's website http://igmh.gov.mv and the counter on the 11th floor of Indira Gandhi Memorial Hospital).
2. Details of the applicant (including contact phone number and email address).
3. A readable copy of both sides of the card proving that the applicant is a Maldivian citizen (even if the validity period has expired), or if the ID card is lost, the applicant's birth certificate, passport or driving licence.
4. If a staff member with a service agreement to serve the Civil Service / Government is transferred to this position, a letter issued by the office providing the service stating that there is no objection to leaving the position.
5. Copies of educational certificates obtained;

(a) For educational certificates issued by institutions outside Maldives that have been graded by the Maldives Qualifications Authority at a certain level, copies of the educational certificate and transcript; or: in cases where there is no certificate, a copy of the letter confirming completion of the course and a copy of the assessment report and transcript issued by the Maldives Qualifications Authority.

(b) Copies of educational certificates and transcript issued by local educational institutions in Maldives; or copies of letter confirming completion of the course and copies of transcript.

1. Copies of documents covering the following criteria providing work experience:

(a) If work experience has been gained in a civil service post, in a state institution, in a government-owned company, a letter from that office stating the work undertaken, the period of work (in years, months and days), and the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each).

(b) For work experience within the civil service that cannot be verified from https://myaccount.csc.gov.mv/, a letter from that office stating the work undertaken and the period (in years, months and days) confirmed by that office, and stating the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each).

(c) If work experience has been gained in a private company or private organisation, a letter from that organisation stating the work undertaken, the period of work (in years, months and days), the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each) and the number of staff at the workplace.

(d) If work has been undertaken in a national or international association or society, a letter from that organisation stating the work undertaken, and the period (in years, months and days), and the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each). This letter should state whether the position held is a salaried position or not, or alternatively, an official letter from that organisation confirming this.

(e) If work has been undertaken in a dissolved state institution, or in a dissolved private company or private organisation, or in a dissolved national or international society or association, and a letter from that office stating the work undertaken and the period of work (in years, months and days) and the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each) cannot be obtained, the "Reference Check Form for Work Experience from a Dissolved Workplace" found in Table 8 of the Recruitment Rules.

MS.1 and MS.2 criteria

Documents to be submitted for the post should be submitted by 13:00 on Monday 13 October 2026 to the email [email protected] of Indira Gandhi Memorial Hospital.

And if the government announces a public holiday before the deadline of this announcement, applications can be received up to the number of days of the announced holiday.

NOTE: All documents accompanying the employment application form must be converted to a single PDF file, and the file must include the name of the person submitting the application, the name of the post and ID card number .

From among the applicants for this post, based on educational level and experience, the 10 applicants with the highest points among those qualified for the post shall be shortlisted.

Within 3 days of the interview being held, not a holiday, the "Points sheet for applicants to the post (A2 form)" shall be announced in this department and on the department's website. If applicants to the post have any objection to the points awarded to them, such objection must be submitted to this department within 3 days of the announcement of the A2 form, not a holiday.

For clarification regarding this announcement, contact 3335234. Email [email protected].

Procedures and principles for recruitment and appointment to civil service posts and all relevant documents related to such principles can be obtained from the Civil Service Commission website downloads "related to recruitment principles (http://www.csc.gov.mv/dv/recruitment-usoolu).