Senior Customer Service Assistant (Shift Duty)

1. Attendance allowance: -/65 MVR per day attended
2. Additional allowance under the State Pay Framework (as at 1 November 2025)

1. Pension contribution payable under the Pensions Act of the Maldives

1. Daily checking and feedback on updates and technical work carried out by unit staff according to the format set by the unit (Acquisition, Catalogue, Withdrawal, Classification)
2. Updating the Legal Deposit Unit folder on the National Library's computer network
3. Researching trends in library services practised internationally and in the Maldives and submitting recommendations
4. Providing assistance to the Section Head in organizing meetings of the National Library's Legal Deposit Committee
5. Providing assistance in organizing meetings of the National Library's Book Committee and preparing for meetings
6. Daily compilation of unit statistics
7. Acquisition, withdrawal and classification
8. Assistance in carrying out digitization work
9. Checking and submitting to the Acquisition Committee the lists of items newly acquired or donated to the National Library prepared by unit staff, and delivering to the relevant staff
10. Preparation and review of technical S.O.Ps required by the unit according to the Section Head's consultation and work on reviewing the existing S.O.Ps
11. Participate actively in various events hosted by the National Library and provide the assistance required for those events.

1. Having obtained a grade of "E" or better in an examination of equivalent standard to "O" Level (or similar) in 2 subjects, and having obtained a grade of "C" or below in "Dhivehi" in the Secondary School Certificate Examination or Higher Secondary School Certificate Examination.

Or

1. Having obtained a grade of "D" or below in an examination of equivalent standard to "O" Level (or similar) in 2 subjects, and having obtained a grade of "C" or below in "Dhivehi" in the Secondary School Certificate Examination or Higher Secondary School Certificate Examination, and possessing 4 years of work experience in a field related to the duties of the post.

- Educational qualifications for the post: None

- Preferred discipline: None

- Discipline required for the post: None

Related job sectors:

Work related to administrative management, work related to administration and research, and administrative tasks.

1. Application form for permanent employment (this form can be obtained from the Civil Service Commission website and the department website, at counters and from the link below) https://www.csc.gov.mv/download/2021/84/1e148c34-bc04-4150-9537-29309c104aa7.docx
2. Details of the applicant (including contact phone number and email address).
3. A readable copy of both sides of the card proving that the applicant is a Maldivian citizen (even if the validity period has expired), or if the ID card is lost, the applicant's birth certificate, passport or driving licence.
4. If a staff member with a service agreement to serve the Civil Service / Government is transferred to this position, a letter issued by the office providing the service stating that there is no objection to leaving the position.
5. Copies of educational certificates obtained;

(a) For educational certificates issued by institutions outside Maldives that have been graded by the Maldives Qualifications Authority at a certain level, copies of the educational certificate and transcript; or: in cases where there is no certificate, a copy of the letter confirming completion of the course and a copy of the assessment report and transcript issued by the Maldives Qualifications Authority.

(b) Copies of educational certificates and transcript issued by local educational institutions in Maldives; or copies of letter confirming completion of the course and copies of transcript.

1. Copies of documents covering the following criteria providing work experience:

(a) If work experience has been gained in a civil service post, in a state institution, in a government-owned company, a letter from that office stating the work undertaken, the period of work (in years, months and days), and the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each).

(b) For work experience within the civil service that cannot be verified from https://myaccount.csc.gov.mv/, a letter from that office stating the work undertaken and the period (in years, months and days) confirmed by that office, and stating the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each).

(c) If work experience has been gained in a private company or private organisation, a letter from that organisation stating the work undertaken, the period of work (in years, months and days), the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each) and the number of staff at the workplace.

(d) If work has been undertaken in a national or international association or society, a letter from that organisation stating the work undertaken, and the period (in years, months and days), and the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each). This letter should state whether the position held is a salaried position or not, or alternatively, an official letter from that organisation confirming this.

(e) If work has been undertaken in a dissolved state institution, or in a dissolved private company or private organisation, or in a dissolved national or international society or association, and a letter from that office stating the work undertaken and the period of work (in years, months and days) and the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each) cannot be obtained, the "Reference Check Form for Work Experience from a Dissolved Workplace" found in Table 8 of the Recruitment Rules.

• Education and work experience.
• Level of familiarity with laws and regulations.

The criteria for finding the most suitable candidate for this post are detailed in item 12 of the Standards and Rules on Recruitment and Appointment of Civil Service Posts 2021 (Second Amendment).

Documents to be submitted for this post must be sent to the National Library before 13:30 on Friday 15 October 2026. The application form and documents for the position may also be submitted via email ([email protected]).

And if the government announces a public holiday before the deadline of this announcement, applications can be received up to the number of days of the announced holiday.

NOTE: If applying by email, after converting all documents including the application form into a single PDF file, it is requested that the file be named with the name of the applicant and the announcement number.

From among those who have applied for this position, based on educational qualifications and experience, candidates who have been selected for the position will be shortlisted, and those who obtain the highest points will be selected.

The interview, examination and presentation for selection to this post will be held between 18 October 2026 and 18 November 2026 at the National Library (Museum Building) in Malé.

Within three days of the interview being held, the "Sheet of Points Awarded to Job Applicants (A2 Sheet)" will be made public at this office and on the office's website. If there is any objection to the points awarded to job applicants, such objection must be submitted to this office within three days of the A2 Sheet being made public.

For clarification regarding this announcement, contact 3007200. Email [email protected].

The guidelines and principles for recruitment to civil service posts, and all documents related to these principles, are available on the Civil Service Commission website under Principles > "Recruitment Principles" (https://www.csc.gov.mv/Policy/Index/51).