Guest Service Manager
Indexed from Job Maldives27 Oct 2026
- Job type
- Full-Time
- Posted
- 27 Oct
- Source
- Job Maldives
- Employer
- Malahini Kuda BandosResorts & hotels
- Location
- Kuda BandosKaafu AtollResort: jobs at Malahini Kuda Bandos
- Salary
- Pay not advertised
- Employment type
- Full-TimeFront Office · Manager
- Deadline
- No closing date given
From the announcement
Read from imageGuest Service Manager post at Malahini Kuda Bandos to oversee guest operations and drive improvement in online reputation and traveller satisfaction.
Job Maldives posted this vacancy as an image. CareersMV read the details on this page from it on 27 Oct 2026; the announcement is the official version, and if anything differs, it wins.
At a glance
- Source
- Job Maldives
- Openings
- Not stated
Requirements
- Proven experience in Guest Services, preferably in a supervisory or management role within the hospitality industry.
- Demonstrated understanding of online reputation management, online reviews, and guest satisfaction improvement strategies.
- Strong leadership, communication, and team development skills.
- Excellent problem-solving abilities, attention to detail, and a proactive approach to service recovery.
- Proficiency in hotel Property Management Systems (PMS) and Front Office operations.
- Excellent command of English; additional languages will be an advantage.
Skills
- Property Management Systems (PMS)
- English
Responsibilities
- 01Oversee daily Front Office operations to ensure smooth arrivals, departures, and consistent service delivery.
- 02Monitor online reviews and traveller feedback, analyse recurring issues, and implement action plans to improve review scores and overall online reputation.
- 03Proactively engage with travellers, address concerns promptly, and ensure service recovery is handled effectively.
- 04Track guest satisfaction indicators and online review scores, identify improvement opportunities, and report progress to management.
- 05Supervise, coach, and motivate the Front Office crew to maintain high service standards and deliver memorable experiences.
- 06Review VIP reservations and ensure personalised arrangements for seamless check-in and check-out experiences.
- 07Support upselling initiatives and promote resort facilities and services to maximise revenue opportunities.
- 08Conduct regular briefings and training to ensure the crew is knowledgeable about resort offerings, service standards, and local attractions.
- 09Work closely with other departments to resolve operational issues and ensure consistent service quality throughout the resort.
Salary & benefits
The listing does not list benefits.
How to apply
Attachments from Malahini Kuda Bandos
Location
- Place
- Kuda Bandos
- Atoll
- Kaafu Atoll
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About the employer
Malahini Kuda Bandos
Resorts & hotels · Malahini Kuda Bandos
Malahini Kuda Bandos is a resort on the small island of Kuda Bandos in North Malé Atoll, reached by speedboat from Velana International Airport. It has 82 rooms, including garden, superior and deluxe rooms and beach pool villas. There are three restaurants and two bars, as well as water sports, diving, a spa and a fitness centre.
- Open roles
- 18
- Followers
- 0
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