Jobs at Emerald Faarufushi Resort & Spa in Raa Atoll

About the role

A Front Office Supervisor position at Emerald Faarufushi Resort & Spa, a five-star luxury all-inclusive resort in the Raa Atoll, Maldives.

Read by CareersMV from the vacancy announcement Job Maldives posted (PDF). The announcement is the official version.

What you would do

• Carry out all tasks in line with Front Office Procedures and Standards.
• Ensure that daily tasks are performed according to the Front Office Supervisor checklist provided.
• Maintain detailed knowledge of all facilities and services offered by the hotel.
• Ensure that guests' requests, inquiries, and concerns are addressed and completed in a timely manner.
• Ensure you stay updated with the role of Front Office in Fire, Tsunami, First Aid, and other emergency procedures through regular training.
• Ensure company procedures are followed and that all relevant documentation is completed accurately across all areas.
• Always be aware of all guest movements, arrivals, departures, and in-house guests and assist them whenever required.
• Ensure that all Front Office team members offer graceful, personalised, and caring service to guests at all times.
• Ensure the use of communication tools (such as OPERA traces and handover logs) to follow up on all guest arrangements and requests.

What they are looking for

• Excellent command of written and spoken English.
• Minimum of 2 years' experience in five-star luxury hotel.
• Knowledge of LQA standards will be an added advantage.
• Ability to multi-task and work well under pressure.
• Able to work with multi-nation.
• A positive can-do attitude and a team player.

How to apply