Jobs at Crown & Champa Resorts · Front Office

About the role

Crown & Champa Resorts seeks an experienced Front Office Supervisor to supervise daily front office activities and ensure exceptional guest service at their resort in Lhaviyani Atoll, Maldives.

Read by CareersMV from the vacancy announcement Job Maldives posted (image). The announcement is the official version.

What you would do

• Supervise Front Office staff, assign duties, monitor performance, and ensure smooth daily operations.
• Deliver a warm and professional guest experience, handling enquiries, requests, and complaints effectively.
• Manage check-in, check-out, room allocations, guest accounts, and payment transactions accurately.
• Coordinate with Transport, Airport Representatives, Tour Guides, and relevant departments on guest arrivals, departures, transfers, and other operational…
• Handle guest calls, messages, correspondence, and other Front Office communications promptly.
• Remain calm and professional during busy periods, emergencies, and challenging situations.
• Assist with guest services, billing, filing, safe deposit facilities, and other duties as assigned.

What they are looking for

• Diploma in Hospitality Management, Hotel Management, or a related field preferred.
• Minimum of 2 years of hotel front office or reception experience, including at least 1 year in a supervisory role as a Front Office Supervisor, Guest Relations…
• Strong knowledge of front office operations, guest check-in and check-out procedures, and Opera systems.
• Ability to work efficiently under pressure in a fast-paced hospitality environment.
• Strong knowledge of guest service standards, hotel policies and procedures, and effective guest complaint handling.
• Strong communication, interpersonal, customer service, and problem-solving skills.
• Well-groomed, physically fit, and able to work flexible hours, including shifts, weekends, and public holidays.

How to apply