Jobs at Crown & Champa Resorts · Front Office

About the role

Crown & Champa Resorts seeks an energetic and passionate Assistant Guest Services Manager to join their team at a luxury resort in the Maldives, supporting seamless daily operations and memorable guest experiences.

Read by CareersMV from the vacancy announcement Job Maldives posted (image). The announcement is the official version.

What you would do

• Support and supervise daily operations of the Island Host team, kids Club, and Guest Services activities
• Handle guest inquiries, feedback, and complaints promptly and professionally
• Assist with check-ins, room orientations, departures, welcome meetings, and back-of-house tours when required
• Monitor and evaluate the performance of team members, providing guidance and training as needed
• Conduct regular courtesy calls or personal interactions with guests to gather feedback and ensure satisfaction
• Assist with special guest requests, excursions, and restaurant reservations
• Maintain accurate guest profiles and logs in Opera PMS or other systems

What they are looking for

• Maldivian nationals are preferred
• Minimum of 3–5 years of experience in a supervisory or managerial role within a luxury resort or hotel environment
• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred
• Strong leadership and team management skills, with the ability to motivate and inspire staff
• Excellent communication and interpersonal skills; fluency in English is required. Additional language skills are an advantage
• Proficiency in Opera PMS and Microsoft Office applications
• High standards of personal presentation, professionalism, and work ethic
• Ability to multitask, prioritize, and work efficiently under pressure in a dynamic resort environment

How to apply