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ID #p7w8jbej7j · posted 16 hours ago · indexed from the Government Gazette

Healthcare Administration Officer (customer Service Officer)

Haa Dhaalu Atoll Naivadhoo Health Centre · NaivaadhooVia Gazette
MVR 12,610/month
  • Naivaadhoo
  • Full-time
  • Closes in 5 days
  • Maldivian nationals only
Salary
MVR 12,610
Schedule
Not listed
Team
Not listed
Usual reply
Not listed
Naivadhoo Health Centre, Haa Dhaalu Atoll, NaivaadhooOn the island; the listing gives no street address

About the role

A minor issue was noted in the announcement (IUL)730-HC/2026/015 of this centre, therefore that announcement is cancelled and the post is being announced again.

Post

Health Care Administration Officer (Customer Service Officer)

Post number

J-459508

Number of posts

01 (One)

Type of post

Permanent

Rank of post

Public Service Rank 5 - Step 1

Duty station

Naiyadhu Health Centre

Basic Salary of the Post

MVR 9,700.00 (Ninety-seven thousand rufiyaa)

Post Allowance

MVR 2,910.00 (Twenty-nine thousand one hundred and ten rufiyaa)

Other allowances

  1. Attendance allowance: MVR 80.00 per day of attendance.
  2. Pension contribution received under the Pension Act of the Maldives.
  3. Benefits in line with the Government's Pay Framework (as of 01 November 2025) and other allowances and benefits.

Main responsibilities and duties of the post

(a) Provide guidance to persons visiting the health centre for health care (as per their needs and requirements)

(b) Obtain information about sick persons in urgent cases and inform the relevant parties in a timely manner.

(c) After resolving routine matters that arise during duty, provide guidance on resolving matters that cannot be resolved according to regulations to the relevant senior at that time.

(d) Coordinate doctors' appointment matters and maintain them.

(e) Work to establish good relations with all persons visiting the health centre and maintain friendliness and courtesy with every person.

(f) While on duty at the health centre, stay informed about the operations taking place at the health centre and be ready to provide customers with the information they need.

(g) Check and maintain daily customer relations work.

(h) Work to resolve matters related to the customer relations department in cooperation with management.

(i) Inform the Front Office Management Unit's senior officer of complaints received from service seekers that cannot be resolved.

(j) Carry out the work of educating the public and others in accordance with the regulations of the health centre.

(k) Report clearly to the staff member assigned to duty all matters that arose during duty and matters pending at the end of duty, and hand over.

12- Arranging all necessary preparations and conveying related information to staff and doctors, nurses and the patient's relatives for the purpose of referring patients requiring additional care to other hospitals

13- Preparing bills in accordance with the fixed rate after providing services to ambulance/AED/police and other parties

14- Obtaining a written explanation from staff for cancelled bills

15- Maintaining and managing money received at the reception counter of the health centre

16- Informing parties requesting ambulance services of the means of accessing that service, billing ambulance trip fees, and preparing daily reports

17- Performing work transferred from the counter to staff who are absent from greeting, leave or the office and submitting the same to the office

18- Assisting the doctor in examining patients according to the sequence of numbers issued to patients coming to the doctor, and responding to phone calls coming to the doctor's counter and OPD counter

19- Clarifying conversations occurring between the doctor and patient to both parties in an appropriate manner, and assisting both the doctor and patient during the patient's examination

20- Cleaning the OPD area and consultation rooms, and checking items such as dustbins and waste baskets in the office every night shift, and informing the support services unit according to the procedures set if there is any problem

21- Obtaining all necessary materials from stock for the OPD counter and consultations

22- Actively participating in health promotion activities carried out by the health centre and encouraging and participating in various activities held among staff

23- Actively participating in work that needs to be done in health emergencies, pandemics and disasters

24- Performing official work announced by the health centre, performing work engaged in by all, and assisting in the work of others

25- Responding promptly to phone calls at any time

26- Arranging all necessary preparations for providing care in emergency situations

Requirements of the post

A diploma at level 5 of the national qualifications framework of the Maldives or a level 6/advanced diploma/associate degree qualification related to the field of work of the post must be obtained

Educational qualifications for the post:

  1. Accounting
  2. Accounting and Finance
  3. Administration
  4. Auditing
  5. Business
  6. Business Administration
  7. Business Management
  8. Commerce
  9. Finance
  10. Financial Management
  11. Financial Planning
  12. Human Resource Management
  13. Internal Auditing
  14. Islamic Banking and Finance
  15. Islamic Finance
  16. Management
  17. Nursing
  18. Public Administration
  19. Public Administration and Management
  20. Public Finance
  21. Public Management

Scope of duties of the post

Work related to administrative management and administration, human resources, finance and related technical work, and study and administrative work.

Documents to submit

  1. Completed application form for the post (this form can be obtained from the Civil Service Commission's website and from the counter of this centre and from the link below.) https://www.csc.gov.mv/download/2021/84/1e148c34-bc04-4150-9537-29309c104aa7.docx
  2. Details of the applicant (including contact phone number and email address).
  3. A readable copy of both sides of the card proving that the applicant is a Maldivian citizen (even if the validity period has expired), or if the ID card is lost, the applicant's birth certificate, passport or driving licence.
  4. If a staff member with a service agreement to serve the Civil Service / Government is transferred to this position, a letter issued by the office providing the service stating that there is no objection to leaving the position.
  5. Copies of educational certificates obtained;

(a) For educational certificates issued by institutions outside Maldives that have been graded by the Maldives Qualifications Authority at a certain level, copies of the educational certificate and transcript; or: in cases where there is no certificate, a copy of the letter confirming completion of the course and a copy of the assessment report and transcript issued by the Maldives Qualifications Authority.

(b) Copies of educational certificates and transcript issued by local educational institutions in Maldives; or copies of letter confirming completion of the course and copies of transcript.

(c) Holding a valid license for the period required for the work

  1. Copies of documents covering the following criteria providing work experience:

(a) If work experience has been gained in a civil service post, in a state institution, in a government-owned company, a letter from that office stating the work undertaken, the period of work (in years, months and days), and the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each).

(b) For work experience within the civil service that cannot be verified from https://myaccount.csc.gov.mv/, a letter from that office stating the work undertaken and the period (in years, months and days) confirmed by that office, and stating the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each).

(c) If work experience has been gained in a private company or private organisation, a letter from that organisation stating the work undertaken, the period of work (in years, months and days), the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each) and the number of staff at the workplace.

(d) If work has been undertaken in a national or international association or society, a letter from that organisation stating the work undertaken, and the period (in years, months and days), and the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each). This letter should state whether the position held is a salaried position or not, or alternatively, an official letter from that organisation confirming this.

(e) If work has been undertaken in a dissolved state institution, or in a dissolved private company or private organisation, or in a dissolved national or international society or association, and a letter from that office stating the work undertaken and the period of work (in years, months and days) and the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each) cannot be obtained, the "Reference Check Form for Work Experience from a Dissolved Workplace" found in Table 8 of the Recruitment Rules.

Criteria to be considered for the person to be most suitable for this post

The matters to be considered for a person to be the most suitable for this post are included in number 12 of the Civil Service Employment and Appointment Rules and Principles 2023 (Second Amendment).

How to apply for the post and deadline

Applications and documents to be submitted for the post shall be submitted before 14:00 on Friday 12 October 2026 to HDh. Naivaadhoo Health Centre. The job application form and documents can also be accessed via email [email protected]

And if the government announces a public holiday before the deadline of this announcement, applications can be received up to the number of days of the announced holiday.

Shortlisting

From the applicants for this post, based on educational level and experience, the candidates most suitable for the post will be short listed; those with the highest scores will be selected.

Interview, examination and presentation venue and period

The interview to be held for a person to fill this post will be held at HDh. Naivaadhoo Health Centre between 13 October 2026 and 12 November 2026

Publication of "Score Sheet for Applicants to the Position (A2 Sheet)"

Within 3 official days after the interview is held, the "Sheet showing points awarded to applicants for the post (A2 Sheet)" will be made public at this office and in the Government Gazette of the Maldives. If there is any objection regarding the points awarded to applicants for the post, such objection must be submitted to this office within 3 official days from the date the A2 Sheet is made public.

For clarification of information regarding this announcement, contact 6520548. Email [email protected]

The guidelines and principles for recruitment to civil service posts, and all documents related to these principles, are available on the Civil Service Commission website under Principles > "Recruitment Principles" (https://www.csc.gov.mv/Policy/Index/51).

What you would do

  • Provide guidance to persons visiting the health centre for health care according to their needs and requirements.
  • Obtain information about sick persons in urgent cases and inform the relevant parties in a timely manner.
  • Provide guidance on resolving matters that cannot be resolved according to regulations to the relevant senior.
  • Coordinate doctors' appointment matters and maintain them.
  • Work to establish good relations with all persons visiting the health centre and maintain friendliness and courtesy.
  • Stay informed about health centre operations and be ready to provide customers with the information they need.
  • Check and maintain daily customer relations work.
  • Resolve matters related to the customer relations department in cooperation with management.
  • Inform the Front Office Management Unit's senior officer of complaints from service seekers that cannot be resolved.
  • Carry out public education work in accordance with health centre regulations.

What they are looking for

  • Diploma at level 5 of the national qualifications framework of the Maldives or level 6/advanced diploma/associate degree in a related field.
  • Qualifications accepted: Accounting, Accounting and Finance, Administration, Auditing, Business, Business Administration, Business Management, Commerce,…

Benefits

  • Pension contribution under the Pension Act of the Maldives, and benefits in line with the Government's Pay Framework.

How to apply

Submit completed application form, applicant details with contact phone number and email, readable copy of identity card (both sides) or birth certificate/passport/driving licence, educational certificates and transcripts, work experience letters from employers, and copies of any required licenses. Submit before 14:00 on 12 October 2026 to HDh. Naivaadhoo Health Centre or email [email protected]. Application form available at https://www.csc.gov.mv/download/2021/84/1e148c34-bc04-4150-9537-29309c104aa7.docx
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