Guest Experience Manager
Indexed from Job Maldives30 Oct 2026
- Job type
- Full-Time
- Posted
- 30 Oct
- Source
- Job Maldives
- Employer
- Mercure Maldives Kooddoo ResortResorts & hotels
- Location
- Mercure Maldives KooddooKooddoo, Gaafu Alif AtollResort: jobs at Mercure Maldives Kooddoo
- Salary
- Pay not advertised
- Employment type
- Full-TimeFront Office · Mid level
- Deadline
- No closing date given
From the announcement
Read from PDFGuest Experience Manager role at Mercure Maldives Kooddoo Resort, leading the guest experience team and ensuring exceptional service standards.
Job Maldives posted this vacancy as a PDF. CareersMV read the details on this page from it on 30 Oct 2026; the announcement is the official version, and if anything differs, it wins.
At a glance
- Source
- Job Maldives
- Openings
- Not stated
Requirements
- High degree of professionalism with sound human resources management and business acumen capabilities
- Minimum 2 years of relevant experience in a similar capacity
- Strong knowledge of employment practices and legal compliance
- Proficiency in verbal and written English
Skills
- English
Responsibilities
- 01Ensure exceptional guest experiences throughout the guest journey.
- 02Manage guest requests, feedback, complaints, and service recovery.
- 03Coordinate VIP arrivals, celebrations, and personalized guest services.
- 04Monitor guest satisfaction and ensure consistent service standards.
- 05Collaborate with all departments to ensure seamless guest services.
- 06Lead, support, and develop the Guest Experience team.
- 07Manage reports, guest records, correspondence, meetings, and GM administrative requirements.
- 08Ensure adherence to brand standards, SOPs, and local regulations.
Salary & benefits
Benefits
Employee benefit card offering discounted rates at Accor hotels worldwide, learning programmes and opportunities to grow within the property and across the world.
How to apply
Attachments from Mercure Maldives Kooddoo Resort
Location
- Place
- Mercure Maldives Kooddoo
- Island
- Kooddoo
- Atoll
- Gaafu Alif Atoll
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About the employer
Mercure Maldives Kooddoo Resort
Resorts & hotels · Mercure Maldives Kooddoo Resort
Mercure Maldives Kooddoo Resort is an adults-only resort on the island of Kooddoo in Gaafu Alif Atoll, operating under the Mercure hotel brand. It has 68 villas in several categories, including beach and water pool villas. Guests usually arrive by a domestic flight of just over 55 minutes from Malé.
- Open roles
- 3
- Followers
- 0
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