Customer Relations Assistant

1. Assisting persons coming to the Mental Health Centre for care with politeness and patience (as required by the person) and providing guidance and support.
2. Providing support to therapists in providing care to patients.
3. Notifying and resolving issues if there are problems with the calling system and phone system.
4. Verifying that all necessary documents are available for medical records and forwarding documents daily.
5. Reporting any problems encountered by patients seeking care by notifying the relevant persons and resolving the matter.
6. Responding to counter phone calls, completing required calls, and providing clear information.
7. Providing information to those in the queue for obtaining appointments and cancellation numbers, arranging the queue in order, and assisting on the floor so that the queue's interests are not lost.
8. Noting issues that arise during duty, resolving those that can be resolved, and continuing to resolve those that cannot be resolved at that time under the guidance of a superior.
9. Arranging appointments and bookings for those coming to the centre for treatment, by phone and at the counter.
10. Collecting charges for services required by patients coming to the centre and processing memos that must be credited to the credit account.
11. After each duty ends, saving the cash receipt cheque, then handing over to the incoming duty officer the cash received, credit slips, and cancelled memos recorded in the book.
12. Recording the cash received, credit slips, cancelled memos and reports in the book from one duty to the next, and then handing over everything related to cash at the earliest official handover time that arises.
13. Updating the registration of patients receiving therapy on a daily basis.
14. Preparing indent forms to be sent to the store and submitting indent forms to the store on the day stock is collected.
15. Carrying out all the tasks related to the office's official work in full participation in the activities to achieve the hospital's policies, and all other assigned duties.

Having obtained a 'D' grade or better in 2 subjects in an examination at secondary school level or equivalent, and having obtained a 'C' grade or better in 'Dhivehi' in a secondary school or higher secondary school certificate examination.

1. Completed Civil Service job application form (this form can be downloaded from the Civil Service Commission's website and gazette).

Details of the applicant (including relevant phone number and email address)

1. A copy of a document proving the applicant is a Maldivian citizen, that the card has not expired, showing both sides of the card, and a copy of any written documents that are legible.
2. A letter issued by the office from which the employee is working stating that there is no objection to leaving the current position if the employee has an agreement to work with the Civil Service / Government.
3. Copies of educational certificates obtained;

(a) A copy of educational certificates and transcripts issued by external institutions from secondary education standards set and graded by the Maldives Qualifications Authority; or: in cases without a certificate, a copy of a course completion letter and a copy of an assessment report issued by the Maldives Qualifications Authority and a copy of the transcript

(b) A copy of educational certificates and transcripts issued by domestic secondary education institutions in the Maldives; or a copy of a course completion letter and a copy of the transcript

1. Copies of documents covering the following criteria providing work experience:

(a) If employed in a Civil Service post, in a state institution, in a government-funded organisation, a letter issued by that office stating the job held, the duration of employment (showing years, months and days), and the job responsibilities (even if different posts were held in one department).

(b) A letter issued by that office stating the duration of employment (showing years, months and days) and the job responsibilities (even if different posts were held in one department) for work not shown in https://myaccount.csc.gov.mv/ from within Civil Service experience.

(c) If work experience has been gained in a private company or private organisation, a letter from that organisation stating the work undertaken, the period of work (in years, months and days), the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each) and the number of staff at the workplace.

(c) If employed in a national or international organisation or association, a letter issued by that organisation stating the job held, the duration of employment (showing years, months and days), and the job responsibilities (even if different posts were held in one department) (this letter must state whether the post held was a salaried position or not, or alternatively a formal letter issued by that organisation stating this fact).

(b) If you have worked in an authorised government institution, or an authorised private company or private institution, or an authorised national or international organisation or association, then you must provide the job held and the duration of the job (in years, months and days), and the responsibilities of the job (even if you have worked in different posts in one institution) provided by that office, or if you do not obtain a written statement from the office, then reference letters indicating experience at the authorised workplace in schedule 8 of the recruitment principles.

Criteria for Classification of GS 3 and GS 4

Documents to apply for the post must be submitted before 13:30 on 19 October 2026 to the 4th floor of Covell Building at Hulhumalé Hospital. Email [email protected].

If the Government declares a public holiday before the deadline of the announcement, the application form for the post may be accepted on the declared date.

NOTE: All documents with the application form must be converted into a single PDF file, and the file must be named with the name of the applicant and the name of the post.

From those who meet the requirements and apply for this post, based on academic qualification and experience, the 10 candidates with the highest marks from those with completed applications for the post shall be shortlisted.

Announcement of "Scoresheet of Points Obtained by Candidates Who Applied for the Job (A2 Sheet)"

Within 3 official working days after the interview is held, a "sheet showing points awarded to applicants shortlisted for the job (A2 sheet)" will be made public on this hospital's website and in the Maldivian government gazette. If there is any objection to the points awarded to applicants shortlisted for the job, such objection must be submitted to this hospital within 3 official working days from the date the A2 sheet is made public.

For queries regarding this announcement, call 3350118 during official working hours on official days. Email [email protected]. The guidelines and procedures for recruitment and appointment to Civil Service positions and all related documents are available on the Civil Service Commission website downloads under "Recruitment Guidelines" (http://www.csc.gov.mv/dv/recruitment-usoolu).