Call Centre Officer

1. Attendance allowance: 65.00 MVR per day attended for work
2. Pension contribution receivable under the Pensions Act of the Maldives.

1. Responding promptly and with professional quality to enquiries received through phone calls and social media, in line with the Ministry's work.
2. Using good listening and communication skills to help find solutions to the problems of service recipients and to provide good information about the Ministry's services.
3. Identifying customer complaints as they arise, examining them appropriately, resolving them promptly and ensuring customer satisfaction. Also working to turn poor experiences into good ones by treating customers with courtesy in finding solutions to complaints.
4. Taking enquiries from incoming phone calls to clarify information and entering these enquiries into the database for record-keeping.
5. Guiding customers through problems that arise and working with supervisors, team members and other parties to ensure that those parties receive service without difficulty.
6. Proposing new ideas and perspectives to raise the standard of customer service.
7. Carrying out any other suitable work that may be assigned in connection with this post.

1. A higher secondary qualification or an examination of an equivalent standard, with a grade 'E' or better in 2 subjects, and a grade 'C' or better in Dhivehi in the 'Secondary School' or 'Higher Secondary School' certificate examination.

Or

2. A secondary or equivalent examination with a grade 'D' or better in 2 subjects, and a grade 'C' or better in Dhivehi in the 'Secondary School' or 'Higher Secondary School' certificate examination, together with 4 years of work experience in a relevant field of the post.

Field of study:

None

Preferred Discipline:

None

Code of Discipline:

None

Related job sectors:

None

1. Completed application form for the job (this form is available from the Civil Service Commission website, the agency's website and counters, and through the link below.) https://www.csc.gov.mv/Announcement/ViewDownloads/4
2. Details of the applicant (including contact phone number and email address).
3. A readable copy of both sides of the card proving that the applicant is a Maldivian citizen (even if the validity period has expired), or if the ID card is lost, the applicant's birth certificate, passport or driving licence.
4. If a staff member with a service agreement to serve the Civil Service / Government is transferred to this position, a letter issued by the office providing the service stating that there is no objection to leaving the position.
5. Copies of educational certificates obtained;

(a) For educational certificates issued by institutions outside Maldives that have been graded by the Maldives Qualifications Authority at a certain level, copies of the educational certificate and transcript; or: in cases where there is no certificate, a copy of the letter confirming completion of the course and a copy of the assessment report and transcript issued by the Maldives Qualifications Authority.

(b) Copies of educational certificates and transcript issued by local educational institutions in Maldives; or copies of letter confirming completion of the course and copies of transcript.

6. Copies of documents as specified below demonstrating work experience:

(a) If work experience has been gained in a civil service post, in a state institution, in a government-owned company, a letter from that office stating the work undertaken, the period of work (in years, months and days), and the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each).

(b) For work experience within the civil service that cannot be verified from https://myaccount.csc.gov.mv/, a letter from that office stating the work undertaken and the period (in years, months and days) confirmed by that office, and stating the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each).

(c) If work experience has been gained in a private company or private organisation, a letter from that organisation stating the work undertaken, the period of work (in years, months and days), the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each) and the number of staff at the workplace.

(d) If work has been undertaken in a national or international association or society, a letter from that organisation stating the work undertaken, and the period (in years, months and days), and the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each). This letter should state whether the position held is a salaried position or not, or alternatively, an official letter from that organisation confirming this.

(b) If employed in a Government established agency, or a registered private company or private agency, or a registered national or international organisation or association, the written confirmation issued by the office stating the position held, duration of employment and (in years, months and days), and job responsibilities (even if work has been carried out in different positions in different departments of one agency), or if no such written confirmation can be obtained, the 'Reference Check Form for Job Applicant' in Table 8 of the Recruitment Rules.

The criteria for being the most suitable candidate for this post are contained in Number 12 of the Civil Service Eligibility and Appointment Rules and Principles 2021 (Third Amendment).

Documents required for application must be submitted before 13:30 on Monday, 19 October 2026, to the Ministry of Education, Higher Education and Skills Development.

https://forms.gle/WoSzfBtVN8CST7UQ8

And if the government announces a public holiday before the deadline of this announcement, applications can be received up to the number of days of the announced holiday.

Note: All documents along with the application form should be converted to a single PDF file and then uploaded.

From the applicants for this post, based on educational level and experience, the candidates most suitable for the post will be short listed; those with the highest scores will be selected.

The interviews and examinations held to select a person for this post will take place between 20 October 2026 and 10 November 2026 at the Ministry of Education, Higher Education and Skills Development.

Within three days of the interview being held, the "Sheet of Points Awarded to Job Applicants (A2 Sheet)" will be made public at this office and on the office's website. If there is any objection to the points awarded to job applicants, such objection must be submitted to this office within three days of the A2 Sheet being made public.

For clarification regarding this announcement, call 3041086. To send an email, write to [email protected].

The guidelines and principles for recruitment to civil service posts, and all documents related to these principles, are available on the Civil Service Commission website under Principles > "Recruitment Principles" (https://www.csc.gov.mv/Policy/Index/51).