Health Care Administration Officer (Front Office Unit)

• Handling enquiries and providing necessary information to clarify matters to people seeking the service, and with sincerity and providing the service required to be rendered.
• Responding to phone calls in a courteous manner and providing telephone services in a professional manner
• Performing all work as required in the designated OPD rooms in accordance with the arrangements made.
• Recording money received by the hospital as payment for services and maintaining records, and submitting necessary documents to the budget section as required on a daily basis.
• For services provided under credit, preparing invoices matching the original bills for daily bills to be done.
• Registering patients coming to see the doctor in the hospital information system and Vinava scheme portal and updating and issuing numbers, and keeping and maintaining all necessary information required by the hospital/office on behalf of the patient.
• Communicating patients' problems submitted to the doctor to the doctor and communicating to the patient what the doctor has said to inform the patient, and assisting the doctor in documenting base city and other documents.
• Maintaining files of patients receiving services in the hospital's OD area or preparing and sending reports as required by the hospital's records management procedures (communicable disease reports / NCD reports / medical records) to the designated recipients in accordance with established procedures.
• Performing duty as arranged and assisting with important work in the hospital, attending to calls related to relieving duties, and handing over the work of greeting staff and staff on leave to the supervising officer as directed.
• Arranging matters for patients who need to be transferred from the hospital as emergencies to islands/Malé (arranging matters for patients to be transferred through the referral system by liaising with the referral system).
• Completing consultation room and work-related items every day before work begins, and if any loss or problem arises with equipment and machinery used in work, report it daily without delay to the section head/relevant person.
• Participating in trips to the islands of the atoll for health service provision if required to do so, and assisting if participated.
• Not disclosing matters that arise in the work, and not spreading false stories about the hospital and staff and the person.
• Updating and maintaining the doctor's duty board daily and maintaining documents that need to be displayed on the hospital's notice board for the public, collecting them when the term ends and maintaining the documents to be filed.
• Checking lights and fans in the hospital's waiting area daily to see if they are functioning properly and reporting to the maintenance section if there is a problem.
• After showing the way to service-seekers requesting ambulance services and charging the fixed rate, preparing ambulance reports from week to week (from Monday to Sunday) and handing over the report to the staff member doing revenue work and the report before 08:30 every Monday morning.
• Resolving problems encountered by people seeking the hospital's service if they can be resolved, and informing the section head without delay of problems that cannot be resolved.
• Reporting important matters and problems that arise during duty and the management of the hospital to relevant persons from time to time.
• Practically participating in work to be done in health emergencies, pandemics and crises.

1- To have obtained a National Qualification Level 5 Diploma or Level 6 Advanced Diploma/Associate Degree from Maldives.

- Educational Qualifications:

- Accounting

- Accounting And Finance

- Administration

- Auditing

- Business

- Business Administration

- Business Management

- Commerce

- Finance

- Financial Management

- Financial Planning

- Human Resource Management

- Internal Auditing

- Islamic Banking And Finance

- Islamic Finance

- Management

- Nursing

- Public Administration

- Public Administration and Management

- Public Finance

- Public Management

- Technical work related to Administrative Management and Administration, Human Resources, Finance, and work related to research and administrative work.

1. Application form for a vacant position (this form can be obtained from the Civil Service Commission website, the hospital counter and from the link below). https://www.csc.gov.mv/download/2023/51/Annex%202%20-%20Application%20form1pnd4eve.a2u.docx
2. Details of the applicant (including contact phone number and email address).
3. A readable copy of both sides of the card proving that the applicant is a Maldivian citizen (even if the validity period has expired), or if the ID card is lost, the applicant's birth certificate, passport or driving licence.
4. If a staff member with a service agreement to serve the Civil Service / Government is transferred to this position, a letter issued by the office providing the service stating that there is no objection to leaving the position.
5. Copies of educational certificates obtained;

(a) For educational certificates issued by institutions outside Maldives that have been graded by the Maldives Qualifications Authority at a certain level, copies of the educational certificate and transcript; or: in cases where there is no certificate, a copy of the letter confirming completion of the course and a copy of the assessment report and transcript issued by the Maldives Qualifications Authority.

(b) Copies of educational certificates and transcript issued by local educational institutions in Maldives; or copies of letter confirming completion of the course and copies of transcript.

1. Copies of documents covering the following criteria providing work experience:

(a) If work experience has been gained in a civil service post, in a state institution, in a government-owned company, a letter from that office stating the work undertaken, the period of work (in years, months and days), and the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each).

(b) For work experience within the civil service that cannot be verified from https://myaccount.csc.gov.mv/, a letter from that office stating the work undertaken and the period (in years, months and days) confirmed by that office, and stating the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each).

(c) If work experience has been gained in a private company or private organisation, a letter from that organisation stating the work undertaken, the period of work (in years, months and days), the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each) and the number of staff at the workplace.

(d) If work has been undertaken in a national or international association or society, a letter from that organisation stating the work undertaken, and the period (in years, months and days), and the responsibilities of the post (if work has been undertaken in different posts in one institution, the responsibilities should be stated separately for each). This letter should state whether the position held is a salaried position or not, or alternatively, an official letter from that organisation confirming this.

(b) If employed in a Government established agency, or a registered private company or private agency, or a registered national or international organisation or association, the written confirmation issued by the office stating the position held, duration of employment and (in years, months and days), and job responsibilities (even if work has been carried out in different positions in different departments of one agency), or if no such written confirmation can be obtained, the 'Reference Check Form for Job Applicant' in Table 8 of the Recruitment Rules.

- Basic criteria fulfilment 30%

- Education obtained beyond basic requirements 5%

- Points awarded to a relevant core or preferred discipline certificate 5%

- Experience obtained beyond basic requirements 5%

- Assessment (examination or practical) 20%

- Interview 35%

Matters to be considered for a person to be most suitable for the position.

Documents to submit for the position must be submitted before 14:00 on Monday, 14 October 2026 to Laamu Atoll Hospital. The form and documents can also be submitted via email ([email protected]).

If the Government issues a public holiday before the deadline of this announcement, applications for the post will be accepted up to the date of the public holiday announced.

From among the applicants for this post, candidates who meet the educational level and experience requirements will be shortlisted based on the highest marks obtained.

The interview and assessment for a person to fill this position will be held between 20 October 2026 and 10 November 2026 at Laamu Atoll Hospital. Candidates who have applied for this position are requested to be prepared to attend the interview and assessment on those dates.

Within 3 days of the interview being held (not a public holiday), the point sheet (A2 form) showing points awarded to candidates for this position will be made public at this office and on this office's website. If there is a dispute regarding the points awarded to candidates for this position, that dispute must be submitted to Laamu Atoll Hospital within 3 days (not a public holiday) from the date the A2 form is made public.

Publishing of the point sheet (A2 form) for candidates who applied for the position:

For information regarding this announcement, please contact telephone number 6620150 during office hours. Email is ([email protected]). Standards and procedures for recruitment and appointment to Civil Service positions and all documents related to those procedures can be found in the "Procedures related to appointment" section of the Civil Service Commission website's downloads (https://www.csc.gov.mv/Policy/Index/51).